Privacy Policy

This policy explains what Follow Up With collects, why, and who helps us provide the service. We only use your information to run the service; we don't sell it.

What we collect

• Your account: your name, email address, password (stored hashed) or Google sign-in, and your team's settings.
• Your work: the clients, jobs, items, notes and messages you create, and the replies and files your clients send through their private links.
• Your clients' details: the names and email addresses you add, so we can email them for you.
• Billing: your plan and billing status. Card details are collected and stored by Stripe, not by us.
• Usage: basic logs such as IP addresses and timestamps, used for security, rate limiting and fixing problems.

How we use it

• To run the service: sending reminders and replies to your clients, notifying you, and storing files.
• To power the AI assistant, which drafts messages, answers clients' questions and checks uploaded files.
• To bill you, keep the service secure, and support you when you ask for help.

Who helps us run the service

• Laravel Cloud hosts the application, database and file storage.
• Postmark delivers the emails we send.
• Stripe processes payments.
• Anthropic provides the Claude AI model behind the assistant. The details needed for each task, such as a request and your notes, or a file a client uploaded, are sent to it to produce a draft or a check.
• Google, if you choose to sign in with Google.

Each of these providers only receives what it needs to do its job.

Your clients

When you add clients and send them requests, you're responsible for having a legitimate reason to contact them. Clients use private links and never need an account. If a client asks us about their data, we'll refer them to you, since you control it.

How long we keep it

We keep your data while your account exists. If a trial ends or you cancel, nothing is deleted automatically. When you delete your account, we remove its data within a reasonable period, except records we must keep by law (such as invoices).

Your choices

You can view, change or delete your data from within the app, and delete your account from your settings. For anything else, including a copy of your data, email hi@followupwith.com.

Changes

If we make significant changes to this policy we'll let you know by email or in the app.